Administrators serve various roles within our company, from reception to collections. Administrators are knowledgeable in fields pertaining to Accounts Payable and Receivable, human resources, customer service and areas between. Administrators support division staff with various tasks and aid clients with the highest degree of care and concern.
Coordinators serve our mitigation and reconstruction divisions by providing direct specialty care and customer service to our clients. Prepare and review contracts, request payments, schedule appointments and answer technical questions and address client concerns and escalations promptly. Coordinators are highly skilled and knowledgeable in their division specific trades.
Our Emergency Response Supervisor is often the first on the job and the point of contact for our clients through the mitigation phase of their project. The Supervisor is responsible for detailed and accurate documentation, estimation, and job completion. A successful Emergency Response supervisor is experienced in Xactimate and familiar with the insurance industry. The Supervisor often works alongside the field technicians to teach, train and develop as well as ensure mitigation is performed to industry standards. On call rotation is required.
The backbone of our company, field technicians are responsible for the restoration of our client’s properties through cleaning, demolition, and emergency response to water, fire, and smoke damage. Our technicians are responsible for providing quick and considerate services to mitigate damages while providing compassionate customer service so our clients feel comfortable and informed at all times. On call rotation is required.
Marketing representatives work directly with upper management to plan, develop and execute goals to encourage company growth through increased referrals and organic lead generation. The marketing representative is responsible for social media presence, online ad campaigns and current and updated website information. As the face of our company the marketing representative is present in the community, at events, and often face to face with potential referral sources. Experience in sales and marketing is a must, and experience is construction and/or restoration is a plus!
Project managers work in the field to assess, estimate and supervise projects and ensure the highest degree of quality and customer service. A successful project manager is experienced in Xactimate and familiar with the insurance industry. Project managers are responsible for accurate and profitable budgeting and timely completion of projects, with detailed focus on documentation and total project oversight. The project manager is responsible for supervising skilled trades and sub-contractors through completion of the project.